Madwire Web Design's reply to:
Madwire Web Design - E commerce Website Fail
I had spend 5k for a eCommerce website from these guys and I was told by the sales team it would be able to-do everything I wanted. I said great, lets meet to discuss what i wanted. I drove down to there location and provided them with a large mind map with exact details of exactly how i wanted everything to function. I explained in extreme detail how i wanted everything to work. The sales team said sure we can do all of this. Sign here so we can get started.
The first project manager i had did not seem to know much about eCommerce sites, He had been building the mockup's as if it was going be a wordpress site... after a few months and only seeing a few design mockups. I got ahold of the upper management explaining my issues. They then assigned me a new project manager. This guy seemed to know a bit more about building websites than the first. however in the end, when they started programming the site. I was told over and over again that what i originally told them was not possible. "Bigcommerce cant do what you are wanting" My 5k was completed trashed... I had to start over with a new platform.
Bigcommerce is a very limited platform if you are wanted highly customized shopping carts and pricing structures.
madwirewebdesign looks great and sounds great but my experience was horrible and a complete loss of 6 months and 5k. I would not trust there sales team. If you do decide to work with them, I would get in writing exactly what they are claiming they will provide.
Monetary Loss: $5000.